There’s no denying the popularity of cloud ERP solutions. When you look at the market, you’ll find it’s growing at a staggering 10% CAGR (compound annual growth rate).
But this isn’t what’s attracting companies to solutions like Netsuite. It’s the high demand for functional efficiency, enhanced awareness, implementation of business mobile apps, and cloud capabilities.
However, using NetSuite to its full potential isn’t always simple. So most companies that integrate NetSuite solutions also hire an administrator. In many cases, they resort to hiring an (albeit expensive) full-time NetSuite admin.
Yet, others use their IT team to handle NetSuite projects (alongside other company tasks), which can be costly as well. Not to mention, they’re using inefficient, reactive methods for solving problems — not the best way to manage your business.
It’s the savvier small to mid-sized companies that are outsourcing their NetSuite administration to professional managed services. And in doing so, they get a team that’s either the primary administrator or a support system for their internal IT team.
With NetSuite managed services, you proactively resolve issues and eradicate threats before they turn into a problem (not after).
Plus, administrator services allow you to leverage the expertise of a full NetSuite consulting team at a much lower cost (as compared to in-house teams).
Interested in learning more about managed services for NetSuite?
Then continue reading.
Break-Fix: The Outdated Model for IT Solutions
In the past, there was only one way businesses learned about a problem — after it occurred. There was no way to know when there was an issue with a server, desktop, or other critical networking devices until after they’ve failed.
Then the company’s teams had to scramble about to find the dilemma and resolve it. In other words, they relied solely on the break-fix model.
This outdated method leads to revenue loss and productivity issues. But it was the only way businesses knew how to operate.
Not anymore.
Managed Services: A Proactive Approach
The managed service model uses a proactive approach vs. a reactive philosophy. It focuses on preventing issues before they can:
- Disrupt employees
- Interfere with management
- Derail revenue pipelines
Instead, it uses signals to pinpoint risks that require addressing before it blows out of proportion.
Before Zanovoy, only large companies had the budget to afford managed services. In the year 2000, cloud computing emerged on the scene, allowing small and mid-sized companies to take advantage of managed services (without breaking their wallet).
Sure, the concept of managed services has been around for a long time (since the advent of cloud ERP). But NetSuite managed services is relatively new. It uses the same proactive approach, which is a proven model for success.
The Challenges the Break-Fix Mentality
We can’t emphasize enough the pitfalls associated with the break-fix model.
If, for example, an overwhelmed IT department can’t keep up with release and functionality updates, the system becomes vulnerable to outages— and potentially other larger problems in the future.
Companies want their accounting team focused on producing accurate financials, not fixing tech problems, or learning how to use NetSuite CRM and ERP features. But that’s exactly what they’ll do under a break-fix model.
Under the break-fix model, users who experience problems have to wait for admin or the IT department to address and solve them. Productivity is interrupted, and frustrations rise, which can decrease user adoption. This can negatively affect data quality, analytics, and reporting.
The Benefits Of Using Managed Services
When you use managed services, your systems are always up to date. In the world of IT, systems are consistently upgraded and patched, and come with a sleuth of security protocols.
It’s a lot to handle. But your teams don’t have to worry about any of this when you implement managed services.
With managed services, questions about new feature rollouts are answered with a phone call or click of a button. This also ensures users are more proficient and less frustrated. User engagement goes up along with the quality of data within the system.
Better data means higher accuracy for reports and analytics, leading to improved management decisions.
Who is Using Managed Services?
Managed services is a proven model for NetSuite administration. And it’s proven to be a superior service model across industries, including:
- FinTech
- Education
- Wholesale distribution
- Healthcare management
- Professional services.
Let’s take a look at how managed services can help various sectors.
Information Technology
It’s safe to say that the managed service model has revolutionized the IT industry.
Instead of sending out a tech every time a problem arises, IT firms can resolve issues and diagnose risk factors remotely. This creates time and costs savings that can be passed on to clients.
Most IT firms also recognize the opportunity to use 24-hour ‘eyes-on’ services to provide peace of mind to their clients. And their problems can be addressed before there’s a crisis.
In addition, firms can spend time on services that add value for their clients, rather than only responding when something goes awry.
Client’s love that they don’t need an onsite tech appointment to resolve problems, answer questions, and eliminate headaches. But most importantly, IT firms can focus on preventing fires rather than putting them out.
Marketing
Managed Marketing Services (MMS) are hugely popular for small and mid-sized companies who want to create, implement, execute, and maintain a successful marketing strategy.
Now, growing companies without the budgetary means to hire an entire in-house marketing team can leverage managed services to create campaigns that can compete in the big leagues. These services typically provide clients with access to:
- Team of talented creatives
- Proven systems and strategies
- Marketing experts and tools to create websites
- Social media campaigns
- Blogs
With MMS, company leaders can concentrate on maintaining quality products and crafting effective messages. No more wasting time on learning the latest social media trends or getting lost in the minutiae of Google analytics.
Media & Publishing
Media companies are consistently looking for ways to connect with consumers. Today, this means using a range of mediums, such as mobile devices, the internet, and social media.
Meeting the demands of their audience cost-effectively is critical to staying ahead of the curve (and budgetary constraints).
This is especially important with diminishing revenues from traditional advertising and subscriptions.
By using NetSuite managed services, media and publishing companies can handle all of their customers in a unified suite. This also comes equipped with tools for back-office finance, accounting, and order management.
Users are given full access to monitor, track, and analyze trends, issues, and opportunities that can improve decision making. These companies can alos streamline operations, accelerate sales and customer service productivity, and track advertising performance.
Life Sciences
Life science companies are required to modernize their software systems to keep pace with the ever-evolving world around them. It’s no longer a luxury, but a necessity to remain relevant (and in business).
So some are implementing NetSuite systems and adopting managed services. In doing so, they’re getting a financial management system that enables them to find and capitalize on new opportunities that fuel growth.
With NetSuite managed services, life science companies can:
- Lower operational costs
- Eliminate inefficiencies
- Promote business growth
- Automate information exchange
- Allow more visibility into key business metrics
Without such solutions (and services), life science companies will continue to struggle with outdated technology and mismanaged processes that prevent progress and expansion.
Ad Tech
Running an ad tech company requires constant growth and innovation. So much so that it can be challenging to keep up with the demand.
Their top priority is to deliver engaging media and advertising to consumers in a way that’s measurable and efficient.
That’s where NetSuite managed services come in. When used correctly, NetSuite can maximize sustainability and growth by:
- Automating business processes in a single suite
- Offering a business intelligence dashboard (real-time data)
- Integrating with necessary software (without costly IT)
- Simplifying management and billing for complex advertising orders
With proper implementation of NetSuite, advertising technology companies can manage customers and partners in a single, flexible application. Plus, it unifies sales and order management using back-office financial and accounting processes.
NetSuite Managed Services: Preventing Revenue Leaks & Reducing Costs
Using NetSuite Managed Services could be the best strategic move your growing company can make.
NetSuite Managed Services offers a comprehensive solution that grants companies access to a whole team of experienced NetSuite administrators and consultants to manage their NetSuite ERP. Typically, this service is more affordable than hiring in-house staff.
So what do you get when you implement NetSuite managed services?
You’ll receive:
- Maintenance and optimization of databases
- High user adoption
- Audits for outdated reports
- And other proactive solutions
The end goal — to ensure NetSuite ERR supports your business’s growth.
Another advantage of using NetSuite Managed Services is the fixed monthly fee. You’ll know the exact cost each month without any surprises. Planning your budget doesn’t get any easier or more predictable.
Plus, companies that use NetSuite managed services see an improvement in the time employees spend on processing transactions and month-end close.
With proper configuration and administration, Order to Cash workflow is simplified, and quotes can be delivered in minutes instead of hours (or days). Also, sales cycles shorten and deals closer faster (and more often).
All because team members can spend more time processing orders, not solving technical problems.
Then the management team has immediate access to the reports needed to understand what’s working and what’s not. Executives have the right data at their fingertips to get a handle on the key drivers of business success.
Get Hands-On NetSuite Managed Services
For over five years, Zanovoy has helped hundreds of companies optimize their NetSuite ERP solution. With a 95% customer satisfaction rate, Zanovoy can provide your company with access to world-class support, Certified NetSuite experts, and a value-based pricing structure.
If you’re ready to explore all the benefits of Zanovoy’s NetSuite Managed Services, we invite you to fill out this simple form or call [888 926-6869]. We look forward to hearing from you!
