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Manage human capital effectively. Integrate HR processes, from recruitment to talent management, to support employee growth, engagement, and overall organizational success.
Talk to an Expert Oracle Fusion CX is a core element within the Oracle Fusion ERP and CRM Software Suite, dedicated to optimizing the Customer Experience (CX). This toolset aspires to amplify customer interactions and engagement by providing organizations with the necessary resources to manage and cater to their customers effectively.
As part of its larger suite, Oracle Fusion CX consolidates various applications and functionalities to facilitate outstanding customer service, augment sales performance, and nurture strong customer relationships.
By leveraging Oracle Fusion CX, businesses can uplift customer satisfaction, spur sales growth, and foster enduring customer relationships. The module integrates seamlessly with other components within the Oracle Fusion ERP and CRM Software Suite, providing a cohesive platform to manage all customer-related processes and data.
Oracle Fusion CX supplies businesses with resources to manage customer interactions, track sales leads, and automate sales processes. This capability aids in optimizing the sales pipeline, forecasting sales more accurately, and enhancing sales productivity.
The module enables sales teams to automate processes, from identifying potential customers to concluding deals. It assists in managing sales territories, tracking activities, and creating insightful reports. This functionality leads to better sales, expansion opportunities, and data-driven decisions.
Oracle Fusion CX supports customer service operations with case management, service request tracking, and analytics. It helps in delivering personalized customer service, expediting issue resolution, and gauging satisfaction levels.
The module encompasses tools for handling marketing campaigns, lead generation, and analyzing marketing endeavors. It allows for targeted campaigns, tracks performance, and generates insights to fine-tune marketing strategies.
Oracle Fusion CX permits businesses to manage their social media presence, engage with their audience, and monitor social platforms. This capacity enables listening to customer feedback, addressing queries, and nurturing brand loyalty.