Coupa Managed Services

Coupa Managed Services

As a leading provider of Coupa Business Spend Management solutions, Zanovoy offers a full range of managed services to help you get the most out of your investment in the world’s leading spend management software. Our experienced professionals can provide the support you need to maximize your use of Coupa and realize all of its benefits.

Our Clients

We engaged Zanovoy via our NetSuite Sales Rep. We had two major problem. We needed to implement NetSuite in rapid time due to an impending cutoff date from our previous owner ERP, and we also need help moving our data from the previous ERP to NetSuite. The Zanovoy team took only two days to understand our business which we were very impressed by and implemented NetSuite in three weeks.  We met our deadline and have since been working with the Zanovoy team on other projects.

John KorpaczVP Finance & Controller at Formativ Health

We have been using Zanovoy as our Managed Service Partner for one year now.

They are very responsive and more importantly proactive, they keep

up updated on the latest NetSuite releases and explain the impact on our business.

Renee L. Burke, CPAController FilmRise

We were struggling with our NetSuite instance then someone recommend us to Zanovoy, and we have been using them ever since. We are entering our second year of service with the Zanovoy team and we could not be more pleased to be working with such a responsive team.  They have helped us with Advance Revenue Management, Integration our Order Management System to NetSuite, Implementation of NetSuite Project management. and the day to day task that involves NetSuite and our other systems. We are very pleased with  Zanovoy level of service.

Shireen SoheiliDirector of Product

We love working with the Zanovoy team. They understood our business and helped us with building out a customized solution as well as the Implementation of NetSuite Multibook functionality. They are always there to answer our questions quickly and accurately

Matt BeckerController Extreme Reach

Download Our Coupa Spend Management Guide

Coupa Managed Services

End-to-End Managed Services and Support for Your Coupa Spend Management Software

At Zanovoy, we believe that supporting our client’s entire ecosystem of software applications is critical to ensuring ongoing success, minimizing disruptions, and simplifying the management of your business management applications. 

Over the years, we have built a team of accounting, software, and technical IT professionals to provide industry-leading support and managed services to our growing list of clients. 

We Provide Clarity

Our goal is to provide our clients with transparent and actionable outcomes for their support and managed services requests.

We Move Fast

Our team strives to deliver rectifications and recommendations quickly to ensure your business disruption is minimized. 

We Deliver Solutions

Our team takes responsibility for ensuring your users support and managed services requests are resolved and that steps are taken to prevent future issues.

Coupa Managed Services Inclusions

Coupa Implementation and Upgrade Support

Our team can help you with every aspect of your Coupa implementation, from planning and design to data migration and go-live support. We can also assist with upgrading to newer versions of the software.

Coupa Training and Adoption

We offer various training options to help you get the most out of Coupa, including on-site training, webinars, and learning courses. We can also help you develop and implement an adoption strategy to ensure all users take full advantage of the software’s capabilities.

Coupa Administration and Support

Our team can provide ongoing administration and support for your Coupa system, including user management, system configuration, data maintenance, and reporting. We can also help you troubleshoot any problems you may be having with the software.

Optimization of Coupa Settings and Configurations

Our team can help you optimize your Coupa system for maximum efficiency and effectiveness. We can review your current settings and configurations and make recommendations for improvements.

Coupa Reporting and Data Analytics

We can help you get the most out of Coupa’s reporting and data analytics capabilities. Our team can develop custom reports and dashboards, or provide training on using the software’s built-in reporting tools. We can also help you extract data from Coupa for use in other business applications.

Coupa Integration Support

If you are integrating Coupa with other business applications, our team can assist with planning, design, implementation, and post-go-live support. We have extensive experience working with various integration technologies and can help you ensure a smooth and successful integration project.

Coupa Help Desk Support

Our team can provide front-line support for your Coupa system, handling user questions and issues as they arise. We can also help you develop and implement policies and procedures for managing Coupa support requests.

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Coupa Managed Services

The 7 Pillars Zanovoy’s Coupa Managed Services Offerings

More than just support, our ZMS offering seeks to provide our clients with a comprehensive and proactive software ecosystem management solution. Our services are delivered using the following 7 pillars:

Remediation & Administrative Support

We understand that issues can arise at any time and our team is available 24/7 to help rectify the problem as quickly as possible. We work with you to develop a comprehensive support and management plan tailored to your specific needs and requirements.

Release Management & Upgrades

Keeping your software ecosystem up-to-date is essential to preventing disruptions and keeping your business running smoothly. Our team can manage all aspects of your software releases and upgrades, from planning and scheduling to implementation and testing.

Performance & Scalability

Ensuring your software applications are performing optimally is key to a smooth-running business. Our team can help you troubleshoot and resolve performance issues as well as plan and implement solutions for future scalability.

Business & Solution Optimization

Our team can help you optimize your business processes and software solutions to improve efficiency and productivity. We can also provide expert advice on how to best utilize your software applications to achieve your business goals.

Quarterly Reviews & Health-checks

To proactively prevent issues, our team will conduct quarterly reviews and health checks of your software ecosystem. We will also provide recommendations on how to further optimize your applications and processes.

Platform & Environment Architecture

The success of your software ecosystem depends on a well-designed platform and environment. Our team can help you assess and improve your architecture to ensure it is scalable, resilient and efficient.

Education Services

In addition to our comprehensive support and management services, we also offer education and training services to help you get the most out of your software applications. Our team can provide training on new features and capabilities, as well as best practices for using your applications.

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Coupa MSP Overview

Coupa is an enterprise-class, spend management system that enables businesses to manage more than just money. Zanovoy specializes in fully customized MSP program design and innovative solutions for the Coupa platform. 

Our team can help to:

  • Streamline your business processes regarding spending management to create efficiencies, improve adherence to spending policies and reduce administration.
  • Integrate with other enterprise applications such as your ERP, CRM, or financial systems.
  • Leverage Coupa’s advanced reporting and analytics capabilities to gain visibility into your spending patterns and make better-informed decisions about where to allocate your resources.
  • Ensure optimal use of the software through training and adoption services, as well as ongoing administration and support.
  • Maximize the return on your investment in Coupa through our configuration optimization.
  • Make use of Coupa’s sophisticated workflow automation tools.
  • Improve supplier performance by supporting streamlined accounts payable processes.

Our Coupa Implementation Methodology

The Zanovoy four-phased approach is based on proven methods, with our extensive experience from more than five years of implementation services allowing us to anticipate difficulties. This enables more efficient and effective use of resources, resulting in faster implementations and better value for our clients.

Phase 1: Define & Plan

In this phase, we work with you to understand your company’s specific spending management needs and objectives. We also help you develop a project plan that will serve as a roadmap for the entire implementation process.

Phase 2: Design & Configure

In the second phase, we work with you to design and configure the Coupa application to meet your specific business requirements. This includes configuring core functionality such as business spending categories, supplier value management criteria, approval rules, and integration with other business applications.

Phase 3: Test & Train

Once the system is configured, we test it to ensure it meets your expectations and provides the desired results. We also train your staff on how to use Coupa, so they can be self-sufficient when the system goes live.

Phase 4: Go Live & Support

In the final phase, we go live with the system and provide ongoing support to ensure its continued success. This includes monitoring usage, providing user support, and performing regular system maintenance.

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Integrate Coupa Spend Management to Your Entire Software Ecosystem

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NetSuite Managed Services

If you are looking for a NetSuite Managed Services Provider (MSP), Zanovoy is the perfect partner. Our team of experts can help you get the most out of your NetSuite applications, from optimizing your business processes to providing education and ongoing training. We also offer quarterly reviews and health checks to prevent any potential issues.

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Coupa Managed Services

A well-run business needs a streamlined and efficient spend management solution, and Coupa provides exactly that. Zanovoy’s team of experts can help you get the most out of your Coupa investment by optimizing your configurations, providing education and training, and conducting quarterly reviews.

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Adaptive Insights Managed Services

Businesses who are using Adaptive Insights benefit from managed services by ensuring ongoing optimization of your planning and budgeting as well as maintaining the integration of Adaptive into your other key business management solutions, such as NetSuite.

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Oracle Planning & Budgeting Cloud Managed Services

For clients who have invested in the Oracle PBCS platform, our team of managed services experts can ensure that your configuration is aligned with your business’s goals and that the information and data you are getting from the system is accurate.

Salesforce Managed Services

Salesforce Managed Services

Ensuring your sales team’s optimal  performance is critical to the ongoing success of your business. Zanovoy’s Managed Services for Salesforce helps to ensure that your reps are making the most of the full breadth of Salesforce features as well as ensuring that your CRM is correctly integrated to other key business applications.

Workday Managed Services

Workday Managed Services

Gaining access to accurate and timely information is critical for any business, but especially those who are using Workday. Zanovoy’s team of managed services experts can help you get the most out of your Workday investment by ensuring that you are taking advantage of the latest updates features and that your team are confident in their day to day use of the application.

Gainsight Managed Services

Gainsight Managed Services

The Gainsight platform provides customer success teams with the ability to manage customer health, track customer engagement, and measure customer retention. Zanovoy’s team of managed services experts can help you get the most out of your Gainsight investment by ensuring all data and processes are mapped correctly, and where possible, that this data is being used across your suite of applications through tight integrations.

Avalara Managed Services

Avalara Managed Services

Avalara provides businesses with a streamlined way to manage their sales tax compliance, and Zanovoy can help you get the most out of your Avalara investment. Our team of managed services experts will help you ensure that your tax planning and management strategies are aligned with your business management processes and that all relevant data is true and correct.

Floqast Managed Services

Floqast Managed Services

If you are using Floqast to manage your close process, it is essential to ensure that you are making the most out of all features and functionality. Our ZMS team can proactively help you to streamline your close process, prevent errors, and ensure that all data is accurate and up to date.

OneStream Managed Services

OneStream Managed Services

If your company is unifying financial consolidation, reporting, planning and analytics through OneStream, then the ZMS team is here to help. We help clients manage the setup and automation of financial period close and reporting, and provide services to manage ongoing upgrades and training for your finance team.

What You Can Expect When You Choose Zanovoy as Your Managed Service Provider

As a Zanovoy Managed Services client, you gain access to a team of highly experienced experts for fast and efficient resolution of your managed services request.

Dedication to Partnerships

We believe the best way to provide our clients with the urgency and knowledge they need is to view our support team as an extension of yours. 

Invested in Your Success

We take the time to learn your business inside and out so we can provide tailored support that meets your specific needs.

Quick Time-to-Value

Our team has the experience and expertise to get you up and running quickly, so you can start realizing the benefits of Coupa right away.

Flexible & Scalable Solutions

Our managed services are flexible and scalable so that they can grow with your business.

Continuous Improvement

We are constantly evolving our managed services offerings to ensure we always provide the best possible service.

A Focus on Communication

We know that clear and concise communication is key to maintaining a successful partnership. Therefore, we proactively keep you informed of our support activity, sharing updates and recommendations on a regular basis.

Unrivaled Expertise

Zanovoy has a proven track record of providing support and managed services for a wide range of business management applications, including Coupa Business Spend Management. 

Actively Available

Our clients are given direct access to our customer success managers to ensure they are comfortable knowing that our team is responding to their support requests quickly and efficiently.

Interested in Learning More About Our Managed Services Offerings for Coupa Business Spend Management?

If you want to learn more about our managed services offerings for Coupa Spend Management, please contact us today. We will be happy to discuss your specific needs and objectives and provide you with a tailored solution that meets your unique requirements.

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Zanovoy Managed Services

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