Managed Services
Zanovoy is dedicated to providing our growing list of clients with support and managed services for their entire ecosystem of software platforms. We aim to streamline and simplify the process of managing IT.
Our Clients
End-to-End Managed Services and Support for Your Entire Software Ecosystem
At Zanovoy, we believe that supporting our client’s entire ecosystem of software applications is critical to ensuring ongoing success, minimizing disruptions, and simplifying the management of your business management applications.
Over the years, we have built a team of accounting, software, and technical IT professionals to provide industry-leading support and managed services to our growing list of clients.
We Provide Clarity
Our goal is to provide our clients with transparent and actionable outcomes for their support and managed services requests.
We Move Fast
Our team strives to deliver rectifications and recommendations quickly to ensure your business disruption is minimized.
We Deliver Solutions
Our team takes responsibility for ensuring your users support and managed services requests are resolved and that steps are taken to prevent future issues.
Download Our Managed Services Guide
The 7 Pillars Zanovoy’s Managed Services Offerings
More than just support, our ZMS offering seeks to provide our clients with a comprehensive and proactive software ecosystem management solution. Our services are delivered using the following 7 pillars:
Remediation & Administrative Support
We understand that issues can arise at any time and our team is available 24/7 to help rectify the problem as quickly as possible. We work with you to develop a comprehensive support and management plan tailored to your specific needs and requirements.
Release Management & Upgrades
Keeping your software ecosystem up-to-date is essential to preventing disruptions and keeping your business running smoothly. Our team can manage all aspects of your software releases and upgrades, from planning and scheduling to implementation and testing.
Performance & Scalability
Ensuring your software applications are performing optimally is key to a smooth-running business. Our team can help you troubleshoot and resolve performance issues as well as plan and implement solutions for future scalability.
Business & Solution Optimization
Our team can help you optimize your business processes and software solutions to improve efficiency and productivity. We can also provide expert advice on how to best utilize your software applications to achieve your business goals.
Quarterly Reviews & Health-checks
To proactively prevent issues, our team will conduct quarterly reviews and health checks of your software ecosystem. We will also provide recommendations on how to further optimize your applications and processes.
Platform & Environment Architecture
The success of your software ecosystem depends on a well-designed platform and environment. Our team can help you assess and improve your architecture to ensure it is scalable, resilient and efficient.
Education Services
In addition to our comprehensive support and management services, we also offer education and training services to help you get the most out of your software applications. Our team can provide training on new features and capabilities, as well as best practices for using your applications.
What You Get When You Choose Zanovoy as Your Managed Service Provider
Dedication to Partnerships
We’re part of your team.
We believe the best way to provide our clients with the urgency and knowledge they need is to view our support team as an extension of yours.
Knowledge & Experience
Our team members are experts in a wide range of business management applications.
For over 15 years, we have grown our team of application support experts to ensure we are able to provide our clients with expert and fast resolutions to their support needs.
Innovative Solutions
We think outside the box to get the job done.
With Support and Managed Services, sometimes the answer isn’t easy to find. Our team works collaboratively to ensure that all team member’s knowledge is drawn upon to come up with the best solution to complex problems.
Actively Available
A direct line to your account leaders.
Our clients are given direct access to our customer success managers to ensure they are comfortable knowing that our team is responding to their support requests quickly and efficiently.
Simplified Software Success
Modern software applications are flexible, configurable, customizable and connectable. Rarely do companies operate in a single platform for all business management processes so ensuring your software system configurations are optimized to align with your business processes is key.
In addition to this, connecting your solutions allows for better transferability and visibility of key business data as well as simplifying and minimizing administrative effort.
Partnering with Zanovoy means you are getting access to a team who view your managed service requirements holistically across the full suite of your software investment.
This unique approach allows your team to have confidence that changes in one area of your business don’t negatively impact other software functionality and that optimizations are carried out with the full picture in mind.
Supported Business Applications
NetSuite Managed Services
If you are looking for a NetSuite Managed Services Provider (MSP), Zanovoy is the perfect partner. Our team of experts can help you get the most out of your NetSuite applications, from optimizing your business processes to providing education and ongoing training. We also offer quarterly reviews and health checks to prevent any potential issues.
Coupa Managed Services
A well-run business needs a streamlined and efficient spend management solution, and Coupa provides exactly that. Zanovoy’s team of experts can help you get the most out of your Coupa investment by optimizing your configurations, providing education and training, and conducting quarterly reviews.
Adaptive Insights Managed Services
Businesses who are using Adaptive Insights benefit from managed services by ensuring ongoing optimization of your planning and budgeting as well as maintaining the integration of Adaptive into your other key business management solutions, such as NetSuite.
Oracle Planning & Budgeting Cloud Managed Services
For clients who have invested in the Oracle PBCS platform, our team of managed services experts can ensure that your configuration is aligned with your business’s goals and that the information and data you are getting from the system is accurate.
Salesforce Managed Services
Ensuring your sales team’s optimal performance is critical to the ongoing success of your business. Zanovoy’s Managed Services for Salesforce helps to ensure that your reps are making the most of the full breadth of Salesforce features as well as ensuring that your CRM is correctly integrated to other key business applications.
Workday Managed Services
Gaining access to accurate and timely information is critical for any business, but especially those who are using Workday. Zanovoy’s team of managed services experts can help you get the most out of your Workday investment by ensuring that you are taking advantage of the latest updates features and that your team are confident in their day to day use of the application.
Gainsight Managed Services
The Gainsight platform provides customer success teams with the ability to manage customer health, track customer engagement, and measure customer retention. Zanovoy’s team of managed services experts can help you get the most out of your Gainsight investment by ensuring all data and processes are mapped correctly, and where possible, that this data is being used across your suite of applications through tight integrations.
Avalara Managed Services
Avalara provides businesses with a streamlined way to manage their sales tax compliance, and Zanovoy can help you get the most out of your Avalara investment. Our team of managed services experts will help you ensure that your tax planning and management strategies are aligned with your business management processes and that all relevant data is true and correct.
Floqast Managed Services
If you are using Floqast to manage your close process, it is essential to ensure that you are making the most out of all features and functionality. Our ZMS team can proactively help you to streamline your close process, prevent errors, and ensure that all data is accurate and up to date.
OneStream Managed Services
If your company is unifying financial consolidation, reporting, planning and analytics through OneStream, then the ZMS team is here to help. We help clients manage the setup and automation of financial period close and reporting, and provide services to manage ongoing upgrades and training for your finance team.
Integration Platform Experts
Boomi Managed Services
Zanovoy also offers managed services for Boomi, which can help you to ensure that your data is being integrated accurately and effectively across all of your business systems.
Workato Managed Services
If you are using Workato to manage your data integration, it is essential to ensure that you are making the most out of all features and functionality. Our ZMS team can proactively help you to streamline your data integration process, prevent errors, and ensure that all data is accurate and up to date.
Celigo Managed Services
If you are using Celigo to manage your integration needs, whether off the shelf or custom built, our team are here to provide you with the expertise you need to keep things running smoothly.
MuleSoft Managed Services
MuleSoft Anypoint makes it possible to manage your data integration needs across a range of endpoints. When connecting multiple systems it is essential to ensure that your integrations continue to function as expected. Our ZMS team can proactively help you to streamline your data integrations, manage software updates that may affect integrations and ensure all upgrades run smoothly.
Your Customer Success Team
As a Zanovoy Managed Services client, you gain access to a team of highly experienced experts for fast and efficient resolution of your managed services request.
Functional Consultants
Your Functional Consultant (FC) is your application expert. They will work with you to ensure that you are making the most out of the features and functionality of your applications, and will provide best practice guidance on how to optimally configure your applications to meet your business needs.
Technical Consultants
Your Technical Consultant (TC) is your technical expert. They will work with you to ensure that your integrations and customizations are configured optimally, and will provide best practice guidance on how to troubleshoot and resolve any issues that may arise.
Consulting Team Leader
Zanovoy’s Consulting Team Leader is responsible for the day-to-day management of the consulting team, and works closely with our leadership team to ensure that we are always meeting, or exceeding, our clients’ expectations.
Customer Success Coordinators
CSCs are the backbone of our operation, and are responsible for ensuring that all managed services requests are logged, tracked and resolved in a timely manner. They work closely with our Consulting Team Leader to ensure requests are being actioned promptly with a direct chain of responsibility being identified for every case.
Looking for Innovative Support Solutions that Make a Difference? Get in Touch.
At Zanovoy, we understand that every business is different. We offer a range of support solutions that can be tailored to your specific needs. To find out more about our services and how we can help you, please get in touch.
Schedule a complimentary consultation session
Zanovoy
(888) 926-6869
info@zanovoy.com
New York
173 Huguenot St
Suite 200
New Rochelle, NY 10801
Manila
6751 Ayala Avenue
Makati 1225
