Zanovoy Managed Services runs your entire finance stack, Coupa, Adaptive Insights, Rillet, Campfire, Ramp, and Zip, and the platforms around them under one contract with one accountable team. From day-to-day administration and end-user support to continuous optimization and strategic advisory, our Seven Pillars operating framework keeps finance, procurement, and FP&A teams focused on the business, not the systems powering it.
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What We Have Seen
If two or more of these describe your current environment, the support model is the problem, not the platforms. Every one of these is a managed services failure, not a software limitation.
Book a Free Managed Services ReviewManaged Services by Software Product
Audience: For Oracle NetSuite ERP clients post-implementation.
Coverage: Covers help desk support, NetSuite administration, and optimization under one engagement.
Audience: For Coupa Business Spend Management clients post-implementation.
Coverage: Covers help desk support, Coupa administration, and optimization under one engagement.
Audience: For Workday Adaptive Planning clients post-implementation.
Coverage: Covers help desk support, adaptive administration, and optimization under one engagement.
For clients running additional platforms around their primary ERP, procurement or FP&A practice. Covers help desk support, administration, and optimization under the same engagement model that runs your primary practice. Whether we implemented the platform originally or inherited it from another partner.
Platforms covered: Abacum · Campfire · Celigo · Expensify · LeaseQuery · Numeric · Oracle Planning & Budgeting Cloud · Ramp · Rillet · Rossum · SAP Concur · Sage Intacct · Salesforce · Tabs · Tipalti · tray.io · Tulip · Vena · Vic.ai · zConnect · Zip
Book a Scoping CallOur Primary Differentiator
Most enterprise finance teams run three or more platforms at a minimum: an ERP, a procurement tool, and a planning platform, plus the tools around them. Each vendor's support agreement covers their own product. Nobody owns the integration between them. When an invoice fails to sync between systems at the close of the week, each vendor's support desk troubleshoots their own product and points at the other one. The business loses days. Your team fills the gap manually.
Zanovoy Managed Services runs your entire finance stack under a single engagement. NetSuite, Coupa, Adaptive, Salesforce, Ramp, Tipalti, Vic.ai, whatever your stack looks like, one contract covers it. One accountable team. When something breaks between systems, we own it. We coordinate with the vendors on your behalf; you coordinate with one person, your Practice Lead.
Major partner integrations all under one team
500+ integrations built across the ecosystem
Proprietary integration platform (zConnect) for the connections vendor support doesn't cover
The Framework
Every Zanovoy managed services engagement is structured around the same framework, seven pillars that become available the day after your go-live. The structure is consistent across NetSuite, Coupa, Adaptive, and every other platform we manage.
Reactive ticket triage, incident response, and the administrative work that keeps the platform running week to week. User issues, approval workflow breaks, failed integrations, and role and permission changes are routed through Jira Service Management and owned by the same Practice Lead who scoped your engagement.
Every platform ships quarterly and annual releases that can break custom workflows, reports, and integrations. We test every release against your configuration in a sandbox environment before it reaches production, so no more end-of-cycle scrambles to patch what the release broke.
Keep the platform fast as transaction volume grows. Scheduled performance reviews, query optimization, storage and record-count monitoring, and architecture guidance, delivered before bottlenecks become board-level problems, not after.
The proactive work that compounds platform value. Workflow redesigns, approval logic refactoring, SuiteScript and Coupa API development, new module rollouts, and the configuration refinements your business has grown past since the original implementation scope.
Structured 90-day check-ins where your Practice Lead presents ticket trends, adoption metrics, platform health, roadmap alignment, and the next quarter's priorities. Not a status update, a working session where decisions get made and scope for the next quarter gets confirmed.
Sandbox and production environment management, data model hygiene, security and permission audits, integration architecture governance, and the long-range technical decisions that determine whether the platform still works the way it should three years from now.
Role-based training for new hires, new-module users, and cross-functional adoption. Built on demand as your team turns over, not a one-time go-live event that gets forgotten by month three. Recorded sessions, internal knowledge base maintenance, and direct 1:1 coaching where needed.
We map your current support coverage against these seven pillars and tell you specifically which ones are missing and what closing those gaps would cost.
Book a Free Managed Services Scoping CallThe Process
Week one. We sit with your finance, procurement, and planning leads to understand the actual business pressures driving the engagement. What's breaking now? What's underinvested? What's coming in the next 6–12 months? Output: a prioritized view of where managed services need to focus first.
Weeks two to three. Full technical audit: every platform in scope, every customization, every integration, every user role, every active ticket. We document what exists before we commit to how we'll support it. This step exists because most engagements inherit technical debt that the prior partner never disclosed.
We translate the Business Review and System Inventory into a prioritized roadmap. What gets fixed in the first 90 days? What gets improved in the first 12 months? What stays on the shelf until it matters. Signed off by both teams before any work starts.
Ongoing. Monthly service reports, quarterly business reviews, ticket SLAs tracked against the Seven Pillars framework, and transparent hours reporting against your plan. If hours run light, we'll tell you. If they run heavy, you hear about it in week three, not month three.
As new Coupa modules ship, new NetSuite releases drop, and new Adaptive capabilities appear, we propose the high ROI adoptions. The platform gets better year over year, not just patched year over year.
The work most managed services practices never get to. New platform rollouts (adding Ramp to an existing NetSuite + Coupa stack, rolling out Adaptive for a newly acquired subsidiary, and connecting zConnect to a legacy warehouse system), new business units, and M&A onboarding. Same team, expanded scope.
We sit with your finance, procurement, and planning leads, understand what is breaking now and what is coming in the next 6-12 months, then tell you what the right managed services scope looks like before any contract is signed.
Book a Free Managed Services Scoping CallSelecting a technology partner is an important choice that should be made with the long term in mind. When you work with Zanovoy, you get more than just a service provider; you get a dedicated partner who cares about your long-term success. We are here to help you at every step of your technological journey so that your company can succeed and expand sustainably.
We provide a full range of managed services that address every facet of your IT setup. We take care of everything, including software upgrades and network administration.
Our group of managed services experts has years of expertise overseeing intricate IT systems. You may rely on us to maintain the seamless operation of your business.
We are aware that every organization has different requirements. Our managed services solutions are customized to meet your unique needs and obstacles.
We proactively monitor your systems to find and fix possible issues before they worsen, guaranteeing continuous operations. We don't just respond to problems.
Internal IT management can be expensive and resource-intensive. You may deploy resources more effectively with our managed services, which provide an affordable option.
We scope the engagement against your specific platform environment and tell you what managed services would cost versus what in-house headcount is currently costing you.
Talk to a Managed Services AdvisorYour primary point of contact and the owner of every deliverable that flows through your engagement. Runs monthly service reports, quarterly business reviews, and annual roadmap planning. Drawn from a senior consultant bench with 8+ years of platform leadership experience. For clients who license their platforms through Zanovoy, your Practice Lead is the single commercial and technical point of contact across the full agreement.
Handles the functional configuration work: approval workflows, saved searches, KPI dashboards, module rollouts, and user training. Certified on the primary platform(s) in your engagement and experienced across the finance, procurement, and planning use cases specific to your industry.
Handles the technical build work: SuiteScript development, Coupa API integrations, Adaptive data loaders, custom reporting, and zConnect connections. Called in when functional configuration hits its limits, and the work requires code.
The first call is with the person who would own your engagement, so you can assess the fit before anything is scoped or priced.
Talk to a Practice LeadProfessionals on the Finance Transformation Team
Companies supported through IPO
Implementations delivered across 5 continents
Customizations built for enterprise clients
Integrations built across the platform ecosystem
Continents served
Client Outcomes
For buyers still evaluating the type of service they want.
Tailored reporting, advanced analytics, and custom SuiteScript development through the same consultants who managed your initial setup. Our philosophy is "configuration first"!
Providing comprehensive support, from technology rationalization and architecture design to data governance and full-scale business transformation, tailored to the specific challenge rather than a rigid playbook.
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